CEM and Big Data June 2014

Cover Story

Communications service providers (CSPs) around the world provide us with the essential infrastructure to communicate.

Research Notes

Four out of five Malaysian consumers switched service providers due to poor customer service experiences

One-to-One

Amdocs' Matt Roberts insists that telcos must embrace big data to remain competitive and the end goal is about more than monetization

Analyst View

CSPs need to pay more attention to their processes and measure the interactions at each stage of the customer lifecycle to keep customers longer
As mobile operators seek to improve their return on invested capital performance, network optimization efforts will become increasingly focused on profitability