Another holiday to the US and another customer service nightmare with a US cellco. After issues with AT&T and T-Mobile in the past, this latest chapter with Sprint takes bad customer service to an entire new level.
To summarize a long saga, a sales rep at a Sprint retail shop failed to mention a $36 activation fee when I signed up for a $55-a-month plan with unlimited calls and 1GB of data.
A call to the hotline only brought accusations that “you signed the contract” – I did nothing of the sort… I signed a digital screen after tapping “yes” a couple of times. No fine... MORE