Michael Carroll RSS
November 15, 2013

Tony Poulos’ dream of being micro-chipped like a dog may not be as far fetched as he imagines.

I read Tony’s blog on Motorola’s application for a patent covering connected tattoos a couple of days after a Qualcomm executive mentioned micro-chipping during a presentation on mobile modems.

Alex Katouzian, senior vice president of product development at Qualcomm Technologies, said future mobile monitoring could cut mortality rates in people with chronic diseases almost in half (45%), during a presentation at the firm’s inaugural Modem Performance Workshop.


October 18, 2013

Things could have been so different for Nokia, if its first choice of a new chief executive in 2010 had taken the job.

In a biography published this week, the vendor’s former chairman and chief, Jorma Ollila, claims Stephen Elop was its second choice to replace him at the helm. Ollila doesn’t name the firm’s preferred replacement, stating only that it was a 50-something executive from a leading US tech firm.

Ollila also says it was a mistake to switch to Microsoft software, in a separate interview with Finnish press, the Wall Street Journal reports.

The revelation may put...

October 16, 2013

Jouko Ahvenainen, co-founder of peer-to-peer investment firm Grow VC Group, makes a great point about customer service in his article on churn management.

In a world where all we hear about is how Big Data can improve customer experience, Ahvenainen notes that improving the skills of customer service advisors is a simple, and largely cost effective, way of achieving the same goal.

It’s a wonder either of us have to comment on this, but let me add another example, just to really hammer the point home.

A colleague recently visited her mobile provider’s local retail outlet...

September 11, 2013

I can’t be the only one wondering at the potential loss of limbs biometric security opens up.

Apple yesterday confirmed biometric technology is being used as a means of authenticating users of its latest iPhone, and that’s fine for a consumer smartphone.

However, as Interoute chief technology officer Matthew Finnie points out consumer smartphones are now well established as corporate tools. So, if you’re someone with access to sensitive corporate information, is it simpler for a fraudster to hack off your finger or hand to access your smartphone, or to hack the device by more...

September 04, 2013

I’ll pick up where my esteemed colleague John Tanner left off – namely, was Microsoft’s acquisition of Nokia’s devices business “a matter of time?”

The conspiracy theorists among you may agree wholeheartedly. Stephen Elop, an ex Microsoft man, takes the helm, and three years later sells Nokia’s mobile phone business to his former paymasters. Elop will remain the leader of the devices business and report directly to current Microsoft chief, Steve Ballmer. A further 32,000 Nokia staff will also transfer over as part of the $7.2 billion deal.

On the other hand, Elop may just have...