3 steps to capitalize on customer experience

Sponsored by Ericsson

CLICK HERE to view the recorded webinar

What should service providers now do – in their systems and strategies – to meet new expectations from users and retain customers?

As operators compete in a market that is increasingly driven by rising user expectations, measuring users' feelings to gain an understanding of their experience is a key differentiator. But is that enough? With mobile-broadband and smartphones transforming network usage radically, a richer and more comprehensive insight into the subscriber experience is becoming critically important.

Find answers in this webinar, which shares the latest survey results from ConsumerLab as well as new strategies and technologies necessary to ensure an exceptional customer experience.


CLICK HERE to view the recorded webinar

Commentary

5G and data center-friendly network architectures

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Rémy Pascal / Analysys Mason

The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world