Customer care strategies e-guide

Sponsored by LogMeIn

Putting your customer in control and providing proactive notices of course can boost customer satisfaction and increase recommendations. But it also can have a significant impact on a company’s bottom-line by decreasing traffic to call centers and spurring repeat purchases from customers.
 
After many years of talking about putting the customer at the center, it seems the talk is finally being put into action by some operators.

This special report looks at how telcos, in their search to differentiate on customer service, are starting to deliver a consistent experience across all channels and the specific steps they are taking to monitor and improve customer support.
 
Download this e-guide to find out more.

By downloading this document, your details might be provided to the sponsor. If you cannot download the document, please contact us.

Commentary

Smart home sector not ready for the mass market

Maria Zamoszczyk/Ovum

The industry must implement effective R&D, marketing and support to ensure mainstream success

Maria Zamoszczyk/Ovum

The industry must implement effective R&D, marketing and support to ensure mainstream success

CSPs are lagging in big data compared to other industries – but it’s possible their customers will thank them for it later