Customer care strategies e-guide
Putting your customer in control and providing proactive notices of course can boost customer satisfaction and increase recommendations. But it also can have a significant impact on a company’s bottom-line by decreasing traffic to call centers and spurring repeat purchases from customers.
After many years of talking about putting the customer at the center, it seems the talk is finally being put into action by some operators.
This special report looks at how telcos, in their search to differentiate on customer service, are starting to deliver a consistent experience across all channels and the specific steps they are taking to monitor and improve customer support.
Download this e-guide to find out more.
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Is there an app for that??
Phil Marshall / Tolaga Research
Operational automation, agile development environments and platform strategies are vital to success