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Customer care strategies e-guide

Sponsored by LogMeIn

Putting your customer in control and providing proactive notices of course can boost customer satisfaction and increase recommendations. But it also can have a significant impact on a company’s bottom-line by decreasing traffic to call centers and spurring repeat purchases from customers.
 
After many years of talking about putting the customer at the center, it seems the talk is finally being put into action by some operators.

This special report looks at how telcos, in their search to differentiate on customer service, are starting to deliver a consistent experience across all channels and the specific steps they are taking to monitor and improve customer support.
 
Download this e-guide to find out more.

By downloading this document, your details might be provided to the sponsor. If you cannot download the document, please contact us.

Commentary

From data tsunami to data disaster!

The constant abuse of personal data and our industry’s inability to protect it is amounting to a disaster of biblical proportions

The constant abuse of personal data and our industry’s inability to protect it is amounting to a disaster of biblical proportions

Mark Newman/Ovum

Leveraging the phone bill from partnership and branding to carrier billing