Kcell JSC, a TeliaSonera affiliate and Kazakhstan's largest mobile operator, has selected Amdocs for a business support systems (BSS) transformation project to enhance and differentiate its customer experience while simplifying the complexity of its business environment.
Under a five-year agreement that includes implementation, migration, testing and ongoing support, Amdocs will replace third-party, legacy systems to provide Kcell with a single, fully-convergent BSS suite.
As a result Kcell will have lower operational costs and achieve faster time to market for innovative product and service bundles.
The Amdocs solution will deliver end-to-end customer visibility, allowing Kcell to provide a consistent and personalized customer experience across its pre- and post-paid lines of business.