NetLink Trusthas awardedAmdocs a multi-year contract to deploy a next-generation business and operations support system (B/OSS) to transform the Singaporean fibre network operator’s legacy systems and fully automate order management, service design and delivery processes and service assurance.
Under the deal, Amdocs will deliver a wide range of B/OSS which includes online portal, billing, order orchestration and service order management, workforce management and service assurance components. A web-based digital dashboard for managing orders and services will enable last-mile broadband service providers to better manage end users’ customer expectations.
Weiming Li, vice president and customer business executive at Amdocs, said Admocs would also provide maintenance and support services and act as prime systems integrator of third-party software and hardware.
He said the solution also includes multiple third-party components which can be implemented within a year and enables Amdocs to fully automate NetLink Trust’s service ordering and delivery process.
This will allow NetLink Trust to achieve the service agility they need to quickly roll out fiber connectivity and reduce time to fulfil orders, thereby ensuring a better customer experience for broadband service providers and end-users, the executive added.
“This is a very important project for NetLink Trust, since it encompasses the core IT functions that support the delivery of fiber connectivity for Singapore’s Next-Generation Nationwide Broadband Network (NGNBN),” said Garry Ng, director of IT at NetLink Trust. “We aim to provide a robust and reliable fiber network to all end-users in Singapore, and with Amdocs’ solution, will be better able to meet this objective.”