Unified communications solutions are well established in corporate contact centers, enabling greater productivity, enhanced customer satisfaction and lower costs.
Effective solutions can help businesses manage traditional telephony, IP voice, messaging, email, conferencing and other communications technologies, across multiple channels from the desktop to the smartphone.
Now small and medium-sized businesses (SMBs) are increasingly eager to reap the same benefits of a single solution for managing all customer communications.
This white paper looks at the challenges for SMBs and offers advice on how to choose a unified communications solution that is right for their business; across consideration issues such as ease of use, pricing, functionality and ease of integration with other systems.