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Telecom Asia CEM Supplement April 2013

Telecom Asia

CEM Supplement April 2013 issue:

  • Cover: Leveraging big data
  • Q&A: A balanced approach
  • Viewpoint: Make the CEM buzzword a reality
  • Analyst View: CEM projects must engage all fronts
     

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Commentary

From data tsunami to data disaster!

The constant abuse of personal data and our industry’s inability to protect it is amounting to a disaster of biblical proportions

The constant abuse of personal data and our industry’s inability to protect it is amounting to a disaster of biblical proportions

Mark Newman/Ovum

Leveraging the phone bill from partnership and branding to carrier billing