Headset provider Jabra has urged the unified communications industry to take greater responsibility to better help businesses educate and incentivize their employees.
Currently, UC adoption rates are at a mere 10% due to employee hesitancy to give up their current working patterns and tools. And whilst companies are spending thousands implementing new technologies, employees are still failing to understand how UC can benefit their productivity and efficiency levels on a daily basis.
Jabra believes that education and incentives are crucial but having a companywide adoption plan, with considered input and expertise from key functions of the business, will be the key to a successful implementation and ensure that organizations are seeing actual return on their investment quickly.
A new Jabra business brief on UC understanding and adoption states that “to overcome resistance to UC, vendors must work with their customers to help end-users understand and embrace the transition.”
Jabra believes that the key to driving up the successful adoption rates will be creating a planning and implementation team that involves company experts from multiple areas of the business including IT, marketing and corporate communications, human resources and more. By bringing representatives of these functional areas into the project from the beginning, soliciting their input and expertise throughout rollout and ensuring their support, businesses are more likely to see successful adoption, companywide.
Mark Leigh, President, Asia Pacific at Jabra, commented around the findings in a business brief: “It’s our job as IT professionals to redefine success as that time when UC technologies are actively enabling new and better ways of communication, collaboration, conversation and concentration - and not just whether the deployment was launched on time or within budget,” he said.