May 09, 2013
telecomasia.net
Economic climate leading consumers to rethink loyalty: NSN

April 16, 2012
telecomasia.net
Consumers switching providers every 27 months

December 14, 2011
Billing and OSS Asia
Amdocs says operators need to engage with customers early to prevent churn

November 21, 2011
telecomasia.net
Web services could be key to subscriber retention

March 22, 2011
PLDT's Joseph Ladaban faces many challenges in his role balancing credit collections and churn prevention, but the biggest threat is coming from social networking shifting core revenue streams (5 min 8 sec)

November 03, 2010
SearchTelecom.com
Operators need an efficient transfer mechanism for users' data

June 29, 2010
5 strategies that drive customer loyalty with prepaid service offerings

April 23, 2010
Telecom Asia
Retention efforts should be focused on customers who are "salvageable" and profitable