Magazine Cover

COVER STORY
Seven tips for optimizing the customer experience

magazine

FIRST MILE
Satellite broadband fits the bill for NBN's rural segments as efficiency improves and costs drop
TANNER
Google Wallet aims to turn your phone into a driver's license, hotel keycard or boarding pass
TECH FOCUS
There's still time to plan, but start now on the migration
ROUNDTABLE
The better you understand your customer, the more power you bring to the table when partnering
ONE-TO-ONE
Big isn't always better, says Orga CEO Ramez Younan, noting that size often impacts agility and innovation
FORUM
The smartphone boom has helped most operators boost their mobile revenues
ANALYST VIEW
Telcos need real-time BSS to make informed decisions based on their subscribers' context and usage information
Tests show that LTE delivers performance that blows the pants off HSPA
COUNTRY FOCUS
Singapore's mobile players posted strong revenue growth in 2010, with mobile data now accounting for 40% of ARPU
POULOS POINTS
Google takes the initiative on mobile payments -- and that's just the start
VIEWPOINT
Unlimited plans remain attractive because they are simple to understand