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Michael Carroll

November 15, 2013

Tony Poulos’ dream of being micro-chipped like a dog may not be as far fetched as he imagines.

I read Tony’s blog on Motorola’s application for a patent covering connected tattoos a couple of days after a Qualcomm executive mentioned micro-chipping during a presentation on mobile modems.

Alex Katouzian, senior vice president of product development at Qualcomm Technologies, said future mobile monitoring could cut mortality rates in people with chronic diseases almost in half (45%), during a presentation at the firm’s inaugural Modem Performance Workshop.

Potential... MORE

October 18, 2013

Things could have been so different for Nokia, if its first choice of a new chief executive in 2010 had taken the job.

In a biography published this week, the vendor’s former chairman and chief, Jorma Ollila, claims Stephen Elop was its second choice to replace him at the helm. Ollila doesn’t name the firm’s preferred replacement, stating only that it was a 50-something executive from a leading US tech firm.

Ollila also says it was a mistake to switch to Microsoft software, in a separate interview with Finnish press, the Wall Street Journal reports.

The revelation may put... MORE

October 16, 2013

Jouko Ahvenainen, co-founder of peer-to-peer investment firm Grow VC Group, makes a great point about customer service in his article on churn management.

In a world where all we hear about is how Big Data can improve customer experience, Ahvenainen notes that improving the skills of customer service advisors is a simple, and largely cost effective, way of achieving the same goal.

It’s a wonder either of us have to comment on this, but let me add another example, just to really hammer the point home.

A colleague recently visited her mobile provider’s local retail outlet... MORE

September 11, 2013

I can’t be the only one wondering at the potential loss of limbs biometric security opens up.

Apple yesterday confirmed biometric technology is being used as a means of authenticating users of its latest iPhone, and that’s fine for a consumer smartphone.

However, as Interoute chief technology officer Matthew Finnie points out consumer smartphones are now well established as corporate tools. So, if you’re someone with access to sensitive corporate information, is it simpler for a fraudster to hack off your finger or hand to access your smartphone, or to hack the device by more... MORE

September 04, 2013

I’ll pick up where my esteemed colleague John Tanner left off – namely, was Microsoft’s acquisition of Nokia’s devices business “a matter of time?”

The conspiracy theorists among you may agree wholeheartedly. Stephen Elop, an ex Microsoft man, takes the helm, and three years later sells Nokia’s mobile phone business to his former paymasters. Elop will remain the leader of the devices business and report directly to current Microsoft chief, Steve Ballmer. A further 32,000 Nokia staff will also transfer over as part of the $7.2 billion deal.

On the other hand, Elop may just have... MORE

July 29, 2013

It took a while, but BT has finally come back with some comments on my recent bout of erroneous line transfer, a form of phone slamming.   A spokesman conceded there had been a failure in the industry process for identifying and taking over working lines, and that my neighbor's order was incorrectly amended when he contacted them, meaning the billing address was changed but not the order address.   Given that I’m not perfect and also make mistakes, I can accept all of this. It does, though, leave the question of what happens to the victim of this kind of error.   You see, I’m still waiting... MORE

July 19, 2013

On Wednesday I blogged about my phone line being taken over without my consent, and then asked BT and regulator Ofcom to comment.

While BT failed to respond by my deadline, Ofcom provided a detailed explanation of what actually happened, its processes for handling complaints, and industry initiatives to cut instances of slamming and erroneous line transfers (ELTs)

The regulator explained I am the victim of an ELT rather than slamming. ELTs are a, problem caused by address mismatching problems, which ”can occur, for example, when a consumer is moving into a new property leading... MORE

June 10, 2013

My lords, ladies and gentlemen, pray silence please for Sir Tim Berners-Lee, founder of the internet and voice of reason on government web snooping.

Revelations that the US and UK intelligence services have been gathering data from major web companies including Google and Facebook have reignited the debate on internet privacy and the level to which governments should be able to monitor an individual’s web usage.

The typical government stance is that they must monitor web habits and online communications in the interests of national security, particularly preventing terrorism.... MORE