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Tony Poulos

September 11, 2014

As featured on the BillingViews blog

What an anti-climax! Most of the predictions about the big Apple announcement were remarkably accurate. Bigger iPhones and the Apple Watch that looks remarkably like, well, a watch. Ho hum.

But wait, there was some news, also predicted, but of much greater significance than the new hardware – Apple Pay. My esteemed colleague, Jonathan Jensen, also got excited but for a different set of reasons.

Apple Pay is a masterstroke of genius that guarantees Apple a place in the finance and banking world, to go with its disruptive and, for... MORE

August 29, 2014

This article originally appeared on the BillingViews blog

The well-used term ‘location, location, location’ has always been linked to smart real estate buying, but it now has taken on a rather sinister alternative meaning, thanks to Google.

In case you are unaware, your every movement is being tracked and recorded by the big G, whether you like it or not. Well, not your movements to be exact, more those of your smart device that is happily communicating your location day and night.

My cousin stumbled on this after biking around Paris and discovering a Google site... MORE

August 20, 2014

As featured on the BillingViews blog

A recent court ruling in California could provide mobile operators with an unexpected revenue boost from billing. In short, the ruling states that companies must reimburse employees for work-related use of personal cellphones – the practice commonly known as BYOD (bring your own device).

That alone may not seem an unreasonable thing, after all, staff should be reimbursed for work-related expenses, but in the case of BYOD, there are a number of grey areas that many enterprises could find too difficult to address.

The whole... MORE

August 15, 2014

As featured on the BillingViews blog

Buying big business systems, particularly for the back-office , has never been easy but are we making it a lot harder than it needs to be?

When decision-makers in service providers and enterprises are confronted with a bewildering choice of options for their IT or back-office operations they often turn to research firms like Gartner and pay handsomely for information that they believe has been accurately researched and disseminated for their consumption by experts.

Others turn to industry bodies that, for a fee, will check over... MORE

August 08, 2014

As featured in the BillingViews blog

We are hearing of more and more mergers and acquisitions (M&As) taking place around the globe, particularly in the telecom and digital space, but what does it all mean for customers, suppliers and employees?

The argument for economies of scale are often used to justify or explain the swallowing up of one company by another, and you can ignore the clap-trap about mergers on an equal footing where both parties have an equal say – it just doesn’t happen. How many times has an acquired company been taken over because it has a great CEO,... MORE

August 04, 2014

As featured in the BillingViews blog

News about customizable plans and freemium-based access plans being offered to customers have been know to strike fear in the hearts of billers. There appears to be no limit to the brilliance and skill of marketing departments at coming up with ‘killer’ campaigns that sound great but are not necessarily great revenue generators. Unless, of course, that they can be charged for, and accurately.

News last week that Virgin Mobile in the USA, the virtual prepaid arm of Sprint, has launched an offering that allows customers to control how... MORE

July 15, 2014

As featured in Billing Views

Despite the telecoms industry’s supposed maturity and expertise at being able to charge and bill correctly for any type of service it still manages to make headlines when it ‘stuffs up.’ And it is ‘stuffing up’ regularly!

The latest round of ‘look how telcos get it wrong’ news featured T-Mobile, the ‘uncarrier’ scoring a bulls-eye with claims that it had ‘crammed’ its subscribers and ‘creamed’ millions of dollars from them in the process.

There was also Verizon’s problems with its My Verizon portal that barred thousands of its customers... MORE

June 30, 2014

As featured on TM Forum's The Insider

The home has become the new battlefront to capture the hearts, minds and dollars of the connected generation. The battle to own the customer is definitely shifting to who owns the home because it has multiple connections that are growing daily with the explosion in M2M and connected devices.

The Internet of Things (IoT) may need to be renamed Home of Things (HoT) if this continues. Even the Connected Car will join in when it’s parked in the home garage space.

If you think I’m dreaming just take a look at the slew of... MORE