Commentary

August 16, 2018
Stephen Sale / Analysys Mason

Network coverage is the single largest determinant of customer satisfaction

September 13, 2017
Shea Silidker/KPMG

Customers nowadays expect seamless delivery of personalized service and informed advice both in the retail outlet and across channels

July 12, 2017
Laurent-Olivier Lioté/Ovum

In a converging self-service analytics market, a human approach is a logical differentiator, says Ovum

June 27, 2016
Tony Poulos

Knowing your customers’ true value can help telcos set more valuable tariff plans without going into the red

June 16, 2016

Bad customer service seems to be everywhere– and Generation Z isn’t having it

May 16, 2016
Adaora Okeleke, Clare McCarthy and Chantel Cary/Ovum
B/OSS Insights

Telcos are increasingly keen to outsource more of their BSS stack to managed services providers to deal with costs and complexity

May 11, 2016
Shanthi Ravindran/Analysys Mason
Big Data Insights

Network orchestration with real-time analytics is key for CSPs to transition to software-centric operations

January 28, 2016 Telco Analytics Asia

It takes clever data scientists, integration of data sources and – mostly – common sense

December 29, 2015
Clement Teo/Forrester Research
Vision 2016

Telco CMOs must leverage customer obsession and disruption to thrive in the Digital Age

November 04, 2015
Miguel Myhrer, Steven Brown, and Geoffrey Prior / Accenture
LTE Insights

CSPs looking to grow their LTE business need to put devices and an enhanced customer experience at the forefront of their strategies going forward

October 16, 2015
Mark Newman/Ovum

Operators should explore repackaging customer and network analytics into products

June 10, 2015
Shanthi Ravindran / Analysys Mason
BSS Insights

Monetizing infrastructure is a top priority for CSPs, but the key differentiator will be the customer experience

May 13, 2015
Tony Poulos and Alex Leslie/DisruptiveViews.com

Do customers hate getting bills? Or do they just hate the way they get them?

October 15, 2013
Jouko Ahvenainen/Grow VC Group

Telcos must invest more heavily in customer service

February 02, 2012
Shagun Bali/Ovum

New segment will benefit operators as connections soar

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