Commentary

November 04, 2016
Ian Brown/Ovum

The combined NTT Data Services has a presence in over 50 countries and revenues of $16b

July 30, 2014
Ari Banerjee/Heavy Reading

Tomorrow’s service management solutions must be able to traverse and manage a complex, virtualized landscape of hybrid services. The key: an end-to-end orchestrator layer

November 27, 2013
Patrick Kelly/Analysys Mason

Telcos must adopt a strategy to focus on extending the customer lifecycle and creating a positive experience to differentiate themselves from other operators

November 07, 2011
Caroline Gabriel/Wireless Watch

NSN goes a step further with Liquid Core

August 02, 2011
Phil Marshall/Tolaga Research

Technology vendors come to the party

June 01, 2011
Mike Jude, Stratecast/Frost & Sullivan
SearchTelecom.com

Should be positioned as a data insurance policy

March 21, 2011
Ari Banerjee, Heavy Reading
Billing and OSS Supplement

On-demand, bandwidth-intensive service requires dynamic, real-time allocation of network resources

March 17, 2011
Clare McCarthy, John Mazur, and Mark Giles
Ovum

If too much complexity is introduced into tariffs and account management, customers may switch off

November 09, 2010
Tonia Graham/TM Forum
SearchTelecom.com

Standardized measurements for operators, vendors and consultants

July 22, 2010
Martin Creaner
TM Forum

The next evolution of NGOSS

April 23, 2010
D. Robert Rutledge and Guillaume Sachet, Accenture
Telecom Asia

Retention efforts should be focused on customers who are "salvageable" and profitable

April 23, 2010
Steve Prentice, Gartner
Telecom Asia

Making timely decisions based on patterns observed is critical for success

March 10, 2010
Karl Whitelock/Stratecast
Billing and OSS Supplement

Telcos are extending their network capacity and in some cases increasing revenue by giving customers choice as to the level of access and usage volume needed

August 07, 2009
Ashvin Vellody/ Yankee Group
Billing and OSS Supplement

Intelligent software will be the most important differentiator for communication service providers as they drive business results

February 25, 2009
David Mitchell/Ovum

Cloud computing doesn't mean global scale and security. CIOs must apply the same criteria as they do to other IT assets.

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