White Papers

January 17, 2019
Heavy Reading on behalf of Incognito Software

This paper explores service providers' network design and B/OSS strategies for supporting fiber-based services

November 30, 2018

How telcos, ISPs and hosting providers  can leverage brand loyalty for profits

August 11, 2017
Harvard Business Review on behalf of LogMeIn

This report describes customer service challenges in the digital age and discusses how organizations can take service to the next level

August 11, 2016

Operator examples and future direction

June 28, 2016

Operator views on the role of BSS in digital transformation

March 04, 2016

Charging is evolving to enable operators to step up to the challenges and opportunities that digital services are presenting  

February 22, 2016

Controlling fraud and validating end users easily and cost-effectively

December 08, 2015
Analysys Mason on behalf of Amdocs

This paper analyzes the quantifiable business benefits of implementing a virtual customer premises equipment solution

October 16, 2015

Telcos facing significant challenges in providing new digital services must change their business models, systems and processes to adapt

August 11, 2015

From reactive to proactive - taking control of the customer experience

April 10, 2015

Survey of over 2000 telecoms professionals highlights major changes in BSS

December 10, 2014

Oracle Primavera Enterprise Project Portfolio Management provides a platform that enables people, resources, assets and external suppliers to work as one

December 03, 2014

Learn how real-time contextual offers can increase global data revenues by $47 billion

November 05, 2014
Incognito Software Systems

Boost customer loyalty and reduce opex in the age of the connected home

October 28, 2014

Managing multiple sales and communication channels on a single platform can deliver the ultimate holistic customer experience