White Papers

February 16, 2019
MATRIXX Software

Read the ebook to discover the killer 5G use-cases that will attract customers and deliver an ROI

August 11, 2017
Harvard Business Review on behalf of LogMeIn

This report describes customer service challenges in the digital age and discusses how organizations can take service to the next level

October 19, 2016

This paper examines the roll-out of big data analytics solutions in supporting telcos' customer experience management processes  

December 16, 2015

Learn how big data preparation turns big data into smart data and transform the time to value

August 11, 2015

From reactive to proactive - taking control of the customer experience

February 24, 2015
Nokia Networks

By “personalizing the network experience” mobile operators can solve their major optimization problem

October 28, 2014

Managing multiple sales and communication channels on a single platform can deliver the ultimate holistic customer experience

March 06, 2012

Worldwide mobile operator survey into how operators engage with their customers and how they can improve the customer experience

February 15, 2012

This whitepaper explores the changing landscape for devices and platforms, the evolution of support desk metrics and how incorporating remote support can improve the customer experience

August 30, 2011

Best practices for integrating social media and customer service for bottom line results

August 30, 2011

Improving business results with engaged employees

August 01, 2011

How service broker solutions can open the door to new offerings, applications and bundles

July 11, 2011

Accurate insight into customer service experience has never been more essential for operators

July 04, 2011

An outline of the challenges that 4G will present to existing B/OSS platforms and some cost-effective solutions

July 01, 2011

A service factory approach enables service providers to thrive and foster innovation in a competitive and dynamic environment