Daily News

February 08, 2019 telecomasia.net

Khin Min will become the operator's first point of contact to the customer on Facebook Messenger

June 28, 2018

Celcom uses AI as one of the tools to create a great customer experience for their customers

June 08, 2018 telecomasia.net

A HIS Markit survey revealed that customer experience is the top driver of digital transformation projects among communications services providers

May 24, 2018 telecomasia.net

Digital channels can reduce technical support calls by up to 30%: Analysys Mason

April 04, 2018 telecomasia.net

The Thai operator is overhauling its existing True You Loyalty application

March 22, 2018 telecomasia.net

Seeks to deliver an enhanced customer experience through continuous customer service improvements and innovations

January 04, 2018 telecomasia.net

Huawei to upgrade Smart’s online charging platforms and electronic loading for prepaid subscribers under the 15-month agreement

October 26, 2017 telecomasia.net

The charging and customer engagement suite forms part of Nokia's monetization portfolio

September 13, 2017
Staff writer
B/OSS Asia

Cloudera's platform delivers machine learning and advanced analytics techniques to become data and insight driven

July 12, 2017
Staff writer
B/OSS Asia

First to predict network detractors across full subscriber base and promising effective marketing retention campaigns and prioritized network activities

June 22, 2017
Networks Asia staff
Networks Asia

Japanese operator will collect and analyze large volumes of data to improve the cutomer experience

June 15, 2017
Staff writer
B/OSS Asia

Future-proof BSS supports AIS' aim of delivering best possible customer experience without disruption

June 15, 2017
Staff writer
B/OSS Asia

Teams up with Wipro, Verizon and Infosim to push service analytics-driven automation

June 15, 2017
Staff writer
B/OSS Asia

Promises to facilitate rich customer engagement with chatbot, push notifications and social media integration

June 06, 2017 telecomasia.net

Ranks among five leading operators in a new index from Analysys Mason