April 24, 2019
Finbarr Travers / Guavus

A new approach to network performance monitoring is required that puts the end user first

September 17, 2018

Ease, effectiveness and emotion are what drive great customer service

August 13, 2018 telecomasia.net

Stop day dreaming about what AI can do for your business tomorrow and use today’s analytics tools to drive margins up and costs down

August 13, 2018
Telecom Asia staff writer
Telecom Asia

Smiles helps Celcom Axiata improve customer experience and win the Best Customer Service award

August 13, 2018
Telecom Asia staff writer
Telecom Asia

Optus introduce new initiative to tackle customer experience challenges

January 25, 2018

Using FICO solution for analytically driven collections, reduces cost to collect by 15% and the time it takes to collect by three days

January 18, 2017
Lachlan Colquhoun
Telecom Asia

The Malaysian cellco’s VoLTE-enabled 4G network covers 85% of the nation’s population  

December 16, 2015 Telco Analytics Asia

Big data analytics can take CEM to new levels of performance – provided you restructure your organization and avoid privacy hazards

July 21, 2015
Staff writer
Telecom Asia Awards

For Smart Communications, constant innovation is key to success

July 02, 2015
Staff writer
Telecom Asia

Amdoc’s Abhay Kumar discusses the challenges and complexities service providers face behind the scenes as they work to deliver innovative new services

November 21, 2011
Melissa Chua

Web services could be key to subscriber retention

August 18, 2011
Tony Poulos
TM Forum

Communications service providers need an industry united front for the value-add battle with over-the-top players

June 24, 2011
Industry analysts
Telecom Asia

Seven tips for optimizing the customer experience

April 15, 2011
Joseph Waring
Telecom Asia

Telcos push to improve service quality as they realize good customer experience is vital for growth

March 15, 2011
Joseph Waring
Telecom Asia

Telco executives discuss the impact the generational shift is having on the way they interact with customers