Features

March 23, 2012
Stefan Hammond
ComupterWorld Hong Kong

The disruptive impact of in-memory could be comparable to that of cloud computing

June 24, 2011
Industry analysts
Telecom Asia

Seven tips for optimizing the customer experience

June 24, 2011
Joseph Waring
Telecom Asia

Big isn't always better, says Orga CEO Ramez Younan, noting that size often impacts agility and innovation

April 15, 2011
Joseph Waring
Telecom Asia

Telcos push to improve service quality as they realize good customer experience is vital for growth

March 15, 2011
Joseph Waring
Telecom Asia

Telco executives discuss the impact the generational shift is having on the way they interact with customers

March 03, 2011
Jessica Scarpati
SearchTelecom.com

Bid to improve consumer loyalty and raise mobile ARPU

October 13, 2010
Susana Schwartz
Billing and OSS Supplement

The key to attracting and keeping content providers is becoming a key "enabler"

June 17, 2010
Susana Schwartz
Billing and OSS Supplement

Order management becomes next bottleneck in move to faster delivery of new services

May 25, 2010
Jessica Scarpati
SearchTelecom.com

High-profile bill shock cases highlight the need for smarter real-time billing systems

April 23, 2010
Joseph Waring
Telecom Asia

The new differentiator for operators moving forward is good customer care - an offering that's difficult for others to duplicate

March 10, 2010
Susana Schwartz
Billing and OSS Supplement

New policy control efforts to limit congestion require dynamic rules that take user into account

August 07, 2009
Annie Turner
Billing and OSS Supplement

OSS taken out of the critical path of making changes to products, their installation and support

June 18, 2009
Annie Turner
Billing and OSS Asia

Delivering services should not be any different from a manufacturing process

November 09, 2007 Telecom Asia

Service-oriented architecture is gaining popularity among telecom carriers with its potential to reduce integration complexity for operational and business support systems

July 06, 2007

Singapore's StarHub cuts response time and boosts efficiency with a new customer service back-end