What should service providers now do – in their systems and strategies – to meet new expectations from users and retain customers?
As operators compete in a market that is increasingly driven by rising user expectations, measuring users' feelings to gain an understanding of their experience is a key differentiator. But is that enough? With mobile-broadband and smartphones transforming network usage radically, a richer and more comprehensive insight into the subscriber experience is becoming critically important.
Find answers in this webinar, which shares the latest survey results from ConsumerLab as well as new strategies and technologies necessary to ensure an exceptional customer experience.