Amdocs has launched its Amdocs CM 8.1, which increases agent efficiency and productivity with intuitive tools to offer a fast and consistent response to customer inquiries.
Amdocs CM 8.1 provides a simplified and intuitive user interface for customer service representatives in contact centers and retail stores, better tools for handling the growing volume of smartphone-related support calls, and process automation for faster order taking.
New functionality and benefits include Customer Interaction Manager 8.1,
Ordering 8.1, Device Care 8.1, and Retail Interaction Manager 8.1.
Service providers across North America, Europe and Asia are already using Amdocs CM 8.1.