Amdocs unveiled during the Mobile World Congress “aia,” an industry-specific digital intelligence platform that implements business logic to automate and modernize a service provider’s business.
aia enables the “self-driving telco,” which is a business that can auto-adapt, using real-time data to feed processes and take action.
The platform combines Amdocs’ domain expertise in managing business processes with artificial intelligence (AI) and machine learning capabilities from global partners, including cognitive computing services from the IBM Watson platform.
“Imagine a world where your business intuitively understands your customers’ needs and automatically adapts to address them, where service providers embrace cognitive learning within their operational strategies, boosting customer experience, dynamically managing the product catalog and optimizing increasingly complex networks,” said Gary Miles, chief marketing officer at Amdocs. “aia will make that world a reality.”
Amdocs is making data accessible in real time, which aia uses to continuously make predictions, automate decisions, and manage conversations directly with customers.
With its self-learning capabilities, aia constantly adapts to changing dynamics, achieving optimal business results. Working across the broad Amdocs portfolio, aia has the ability to enhance more than 50 operational business processes.
“The relevance of AI for service providers is very real and they get it; the question is how quickly they can act on it,” said Miles. “By injecting intelligence into our portfolio, aia gives them a pragmatic and straightforward way to embrace AI into their business.