Apple HK hit with iPhone reservation glitch

Apple HK hit with iPhone reservation glitch

Computerworld Hong Kong staff  |   October 16, 2013
Computerworld Hong Kong
Apple sent iPhone 5S reservation codes to Hong Kong customers who didn’t make any orders Monday morning, according to a report by local Chinese-language newspaper Sharp Daily.
 
Those people who received the codes on Monday had already bought iPhone 5S devices previously, and the glitch left them wondering why they got new codes without making new orders and worrying if their personal data was stolen by hackers, says the media report.
 
An Apple customer service representative was quoted by the report as saying that the incident was caused by a system error of its outsourcing service provider and those reservation codes sent on Monday can’t be used for ordering.
 
The Apple employee added that the incident is under investigation, according to the media report.
 
iPhone 5s has been available for order in Hong Kong since last month. Buyers must register online and get reservation codes--which Apple sends to their mobile phones--for ordering the new device.
Computerworld Hong Kong staff

 

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