Australia's ACMA amends bill shock regulation

telecomasia.net

Australian telecoms regulator ACMA has announced new amendments to rules designed to protect consumers from bill shock while roaming internationally.

Regulations introduced in 2013 require operators to warn customers via SMS that they may face significantly higher charging for using roaming services.

Operators must also notify customers of pricing information for using a range of roaming services, give them the ability to opt out of international roaming at low cost at any time and place and provide spend management tools including notifications in A$100 ($74.64) increments.

The new amendments will allow operators to provide the on-arrival roaming information via a single SMS and give operators more flexibility in the ways they offer customers the ability to opt out of roaming services.

Under the revised rules, customers will also be given the choice to opt out of receiving roaming usage alerts.

Finally, plans to extend the requirement for providing charging and spend management information to MVNOs have been pushed back from later this month to January 2019.

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