Outsourcing OSS BSS design and development to managed service providers is a trend that is emerging in the OSS BSS software market, according to a new research at ReportsnReports.
Most telecom operators have low-profit margins on account of decreasing ARPU. Many leading telecom operators have piled up huge debts.
Thus, telecom operators outsource most of their service functionalities, such as infrastructure, operations and management, as well as network operation and maintenance to multiple vendors in a bid to reduce operational expenses.
The market at the SME level is highly competitive due to long-term relationships that are providing converged communications technology suites coupled with cloud-based services to its clients.
Most of the CSPs provide a cloud-based BSS model to SMEs to ensure better manageability of resources. Cloud-based BSS effectively delivers business agility and a scalable IT infrastructure.
Further, the report states that one challenge in the market is lack of in-house expertise. Generating a single invoice for the telecom services is the primary objective of cloud billing services.
However, the services are becoming more complex because of the integration of different telecom services and the additions of new and sophisticated features. Thus, the operation of the services requires a trained and skilled workforce. In most cases, the telecom operators that install these services in their BSS hire or train employees for the operations.