China Telecom Global - Embracing globalization through ICT managed services

Telecom Asia Special Project Team
25 Feb 2019

As enterprises continue to expand globally and transform digitally, they rely heavily on IT to drive results. Disruptive new technologies are also changing the business landscape at breakneck speed.

These developments are putting IT departments under increasing pressure. Not only to find ways of enhancing infrastructure, systems and operations, but to recruit and retain the human talent required to support digital innovation.

One visible result of these developments is a rising demand for information, communications and technology (ICT) managed services. According to Gartner, spending on enterprise managed communications services is expected to accelerate at a CAGR of 5.7% through 2022, which is primarily driven by enterprise digitalization, network transformation and the adoption of disruptive technologies.

A smarter approach
As technologies continue to evolve, finding a trusted partner to help align technology initiatives with business goals has become a strategic objective.

China Telecom Global (CTG) understands these concerns. Our approach goes well beyond providing a full range of IT infrastructure management and maintenance services. It encompasses diverse capabilities in advanced networking, cloud and data center services that can support enterprises’ digital strategies.

CTG’s end-to-end ICT managed services, which range from network architecture design to deployment and maintenance, can help enterprises optimize performance, reduce total cost of ownership (TCO) and cut operational costs.

Scalability, flexibility and cost-effectiveness have boosted demand for cloud technology. However, in today’s increasingly complex business environment, cloud adoption is a daunting task for IT departments. With extensive experience in cloud deployment in a variety of industries, CTG is able to support customers’ cloud ambitions – whether that means bridging the gap from in-house to the cloud, or providing cloud managed services.

Global platform with local support
Along with globalization, enterprises need architectural strategies, global expertise and abundant resources to keep their businesses running efficiently and securely.

For many enterprises, the quest for ICT managed services often begins at the point of contact. But, the costs and complexities multiply when businesses go global. CTG offers customers local and global a single point of contact for all their ICT needs.

Leveraging a global intelligent network backbone and combining substantial ICT experiences, CTG makes expertise and technological know-how available to help customers accelerate their global strategies. CTG provides ICT managed services across the globe, and is scaling its cloud-network integration with third-party platforms, to build a worldwide ecosystem to enhance global support.

Maximizing operational efficiency
Driving operational consistency and efficiency remains a priority for ICT managed services. CTG takes a proactive and preventive approach to ensure that customers’ IT infrastructure – including network, storage and devices – are managed and monitored around-the-clock.

Behind every CTG promise is a professional technical and service team which provides 24/7 support in multiple languages worldwide, along with local delivery capabilities. This simplifies communications and ensures that any issues could be addressed quickly. In addition, the CTG Business Display Platform offers service visualization, enabling enterprises to make full use of service reports and network optimization recommendations to improve their operating environments.

Against such a background, it’s not surprising that multinational corporations and Chinese enterprises across diverse industries – from the internet to gaming, manufacturing, retail as well as the world’s most respected banks – have chosen CTG as their managed service provider. CTG offers full support, including incident management, remote/on-site troubleshooting, technical support and consulting, system upgrade and more.

Achieving global aspirations
In this dynamic digital environment, it is vitally important for businesses to remain agile and innovative, allowing them to respond quickly to new business requirements and seize global opportunities.

CTG offers more than reliable and secure ICT managed services. It also supports new skill acquisition, advanced technologies and best practices, which can help you fill the gaps in talent, technologies, operations and resources throughout your digital transformation. A continued commitment to innovating and investing in ICT breakthroughs also means CTG will grow along with you to support your long-term success.

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