Claro Colombia has chosen Ericsson for an OSS/BSS transformation that aims to drive faster service rollout, streamline end-to-end business processes, and improve the customer experience for more than 27 million subscribers.
A fully-owned subsidiary of América Móvil, Claro Colombia will deploy a range of Ericsson solutions to replace its legacy OSS/BSS architecture, with Ericsson serving as prime integrator. The deployment targets IT architecture and end-to-end business process transformation to enable self-care services and improved customer service.
The deployment of Ericsson OSS/BSS solutions is part of a multi-vendor project, and will enable Claro Colombia to optimize and automate back-office functions such as rating and billing. It will also provide 360-degree subscriber views to customer service representatives.
For customers, the transformation will support self-care options and high-quality user experiences. Claro Colombia will be able to provide quicker and more agile services to its 27 million subscribers in the country, and take the next step toward becoming a digital operator, Ericsson said.