Technology support centers face significant challenges as the way consumers communicate rapidly evolves. People are becoming more mobile and more demanding. Meanwhile, service providers are under pressure to expand revenue and market share as well as add to their customer base.
In this webinar, speakers from Ovum and LogMeIn will review the emerging metrics used to measure customer satisfaction and engagement and their impact on improving customer loyalty and retention. We'll also look at examples of how telcos worldwide have improved their customer service by implementing effective online tools as part of their service offering.