Comverse launches social media enabler

Staff writer
14 Mar 2013
00:00

Comverse has released its Comverse Share solution, a cloud-based offering that enables a CSP to connect its BSS ecosystem and social presence.

The solution puts the CSP where its subscribers are and links both BSS and social data to provide a highly personalized online user experience.

With Comverse Share, CSPs can give their customers an “opt in” service that lets them use social media to monitor their telecom usage and spending at a glance, and also provides benefit from a new approach to customer support -- a social communication channel integrated with CRM that offers support options such as chat.

CSPs can also expand the Comverse Share solution to allow their customers to enjoy full online access to telecom VAS services such as visual voicemail and SMS messages.

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