Convergys unveils platform for next-gen services

Staff writer
21 Jul 2011

Convergys has unveiled ICOMS 9, an enabling platform for next-generation services.

ICOMS 9 will be pre-integrated with Convergys CRM, powered by Microsoft Dynamics CRM, a solution that made its debut at TMForum Management World 2011.

The ICOMS 9 next-generation solution enables operators to easily configure new service offerings and leverage expanded marketing support to build a truly integrated service experience.

The solution uses flexible offer management configuration and intelligent technology to improve the integrity of up-sell, cross-sell, and new acquisition processes and drive new revenue growth.

Related content

No Comments Yet! Be the first to share what you think!

This website uses cookies

This provides customers with a personalized experience and increases the efficiency of visiting the site, allowing us to provide the most efficient service. By using the website and accepting the terms of the policy, you consent to the use of cookies in accordance with the terms of this policy.