Current methods of anticipatory service assurance are failing to provide optimal results – it is time to look at what contextual and predictive analytics can do.
This white paper describes one specific business application, Critical Alarm Prediction, which benefits the communication service provider (CSP) in opex reduction, revenue loss prevention and customer experience management.
The paper has quantified some of the benefits of introducing Critical Alarm Prediction into a CSP’s existing work process, which enable the CSP to:
- Reduce OPEX with 11% reduction of site maintenance costs
- Prevent revenue loss with 40% reduction due to decreased downtime
- Improve customer experience to reduce churn