Cutting through auto call menu

Staff writer
14 Aug 2013
00:00

A former IT manager has devoted hours to developing the UK's first directory of automated phone menus, after growing frustrated with the time taken to work through the systems.

Nigel Clarke used Skype to work through the call handling menus of thousands of UK businesses and utility providers, and has now published the details online to help consumers cut to the chase.

Some call center menus offer close to 80 options over several levels, Clarke's research found.

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