Demand for spending controls that help subscribers manage their mobile account is consequently rising.
The lack of visibility and control of service usage caused by BYOD leaves the enterprise without insight into spending until it receives a monthly statement of charges. This results in unpredictable monthly costs and little ability to do long-term budget planning. CSPs are responding by trying to educate their enterprise customers to the true cost of service overages, but are hampered by lengthy and costly bill-reconciliation and dispute-resolution processes.
At stake for CSPs are millions of dollars per month in uncollectable revenue due to write-offs when enterprise customers refuse to pay the bill.
Real-time enterprise spending controls promise mutual benefits for enterprises and CSPs.