While offering significant speed improvements and opening up a set of new application opportunities for wireless service providers, EV-DO brings its own set of challenges to the table, including usage issues such as poor network performance, additional costs, and user complaints. Service providers need to be proactive about dealing with these issues to fully leverage the benefits of EV-DO.
In this document we'll discuss the challenges that EV-DO presents and identify a set of practices that service providers can implement to help control costs and leverage EV-DO to increase revenues.