Five steps to an employee effectiveness model

Alcatel-Lucent
Your customers are coming to you via an ever-growing variety of channels: phone, e-mail, the corporate Web site and social media.
 
As a result, every employee is now customer facing — either directly or indirectly — and distinctions between the front office and back office are blurring.

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Commentary

5G and data center-friendly network architectures

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Matt Walker / MTN Consulting

Webscale and transmission network operators' interests are aligning as the 5G era dawns

Rémy Pascal / Analysys Mason

The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world