Telecom New Zealand’s ICT services division Gen-i and Interactive Intelligence have partnered to bring cloud contact center solutions into the New Zealand market.
Gen-i clients can now outsource technology solutions to deliver personalized service to their customers, freeing up both people and capital, the companies said.
Interactive Intelligence offers software and services for customer interaction for contact centers. Through partnership with Interactive Intelligence, Gen-i will offer customer services on-premise or cloud solution, integrated with Microsoft Lync or delivered over the customer’s existing platform. Gen-i can also integrate the services with its Voice Connect service for clients.
Leanne Buer, Gen-i head of collaboration said the partnership will enable Gen-i “to bring world-class contact center solutions to the New Zealand market, enhanced by quality local support.”
Gen-i is currently delivering hosted and on-premise options and will be transitioning clients to the cloud contact center solution early in the new financial year. Gen-i’s CIC solution is hosted by sister company Revera.