Global bank deploys BSM solution to manage worldwide IT infrastructure

23 Oct 2008

Banco Bilbao Vizcaya Argentaria (BBVA), one of the world's largest banks and financial services providers, has implemented two key parts of BMC Software Inc.'s business service management (BSM) platform- BMC Atrium Configuration Management Database (CMDB) and BMC IT Service Management v7.

'Being competitive in today's market is vital,' said Arturo Gil Valhermoso, service manager at BBVA, 'We must maintain a tight cost structure while also delivering the best quality service to our customers. We also recognize that in order to meet our revenue and profit growth goals, we needed to change the way we managed IT services.'

By adopting BMC's Business Service Management (BSM) approach, BBVA can now better manage its infrastructure, improving quality of service and time to recovery for BBVA customers in 32 countries through a comprehensive IT service management system based on IT Infrastructure Library (ITIL) best practices. The broad implementation includes a new IT delivery and support platform, improved infrastructure monitoring and an IT service catalogue that links IT and business data, leveraging BMC Atrium CMDB as IT's 'single source of truth' to inform management processes.

'With BMC Atrium CMDB we have vastly improved infrastructure monitoring, service performance and availability while enhancing our IT management processes,' further said Valhermoso, 'It not only helps us connect business departments and assess business impact, but also enables us to manage IT services in an integrated way, providing the backbone for investment in other key IT service management processes.'

Historically, BBVA's IT organization was tasked with time-consuming, meticulous maintenance projects. By prioritizing services based on their potential impact on business performance, BBVA can now guarantee the continuous availability of services that support the bank's various branches, ensuring that commercial operations are conducted without IT interruptions. BMC Atrium CMDB provides greater control of the IT service environment, helping system administrators to rapidly discover and resolve incidents and potential service outages before they affect users, at the same time ensuring compliance with regulatory, quality, security and cost requirements.

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