Global OSS/BSS market to reach $50b by 2020

Staff writer
10 Sep 2015
Daily News

As companies pump investments into customer service platforms, OSS/BSS is expected to lay claim to a sizeable chunk of these investments to rack up $49.78 billion by 2020, according to Transparency Market Research (TMR).

TMR estimates that the global OSS and BSS market will report a 12.7% CAGR from 2014 to 2020 as it grows from its 2013 valuation of $21.86 billion.

An upward rise in the adoption of convergent billing systems and a pressing need for better customer care channels will help the global OSS/BSS market achieve unprecedented growth over the next five years.

But, concerns that will need to be ironed out relate to the integration of new OSS/BSS solutions with existing customer care systems. This aspect could create impediments in the market's growth strategy.

At the same time, an overall expansion of the global telecommunications sector will augur well for the global OSS/BSS solutions market.

The growth of the BSS market is projected to be strong in the coming years, with a steep demand for revenue management solutions and customer management services.

However, in the long run, revenue management solutions will witness sustained demand globally with the decreasing ARPU and customers switching rapidly between communication services providers.

TMR expects the CAGR of the revenue management BSS solutions market to be 14.3% between 2014 and 2020.

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