Globe Telecom in the Philippines has selected MYCOM OSI Service Assurance products and solutions for its OSS transformation project.
Globe Telecom provides its 50+ million subscribers and business customers with mobile, fixed, broadband, data, internet and managed services. It is a subsidiary of Ayala Corporation and SingTel, which are acknowledged industry leaders in the region.
As part of its OSS transformation project, Globe required a converged network performance management product that could replace multiple silo systems and manage network and service quality across all network domains, technologies and equipment vendors.
On top of this, it required specific use case-based solutions to meet the Company’s need for faster, more cost-effective and proactive network and service operation processes that optimize customer experience and reduce churn.
“Not only were MYCOM OSI’s Service Assurance products technically superior in the areas of network equipment, vendor support, flexibility and performance,” said Robert Tan, chief technical advisor at Globe Telecom, “But its use case-based solutions will enable us to meet our business objectives at reduced cost and increased velocity of network operations.”
The products and solutions acquired by Globe in the OSS transformation project include MYCOM OSI PrOptima network performance management product; MYCOM OSI ProActor automation and orchestration product; guided diagnostics solutions (Worst-cell/cluster Analyzers, Rapid-RAN Analyzer); and automation solutions (Parameter and Configuration Auditor Solution, Special Event Management Solution).