Globe taps Amdocs for BSS transformation

Staff writer
17 May 2012

Philippine-based Globe Telecom has signed with Amdocs a seven-year agreement for the transformation and continuous improvement and upgrade of its business support systems (BSS) and enterprise data warehouse.

The agreement is aimed at modernizing and consolidating Globe's BSS and data warehouse systems as well as business processes across prepaid and postpaid wireless, wireline, and broadband operations.

This will enable Globe to manage its customer relationships better across various product offerings within the organization, and provide a new level of personalized customer experience that its current subscribers are looking for.

For the Globe BSS transformation, Amdocs will deliver multiple products from its CES 8.1 portfolio and will provide continuous upgrades across all in-scope Amdocs and related third-party systems. For the Globe BI and data warehouse transformation, Amdocs was awarded a system integration project in November 2011 to replace the Globe existing data warehouse with new systems from Teradata, SAS, EMC, Informatica, IBM and HP.

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