How service providers are learning to 'like' social media

Amdocs
25 Jul 2011
00:00

Social media is transforming the way people communicate and do business. It’s also opening up new opportunities for service providers to reach their customers and leverage their social presence and insights to generate additional revenues.

Service providers should begin to incorporate social media into their business processes for both care and marketing, and compromises the holistic view of the customer across these two domains.

They will need to scale and automate business processes because over time, it will become impossible to continue handling these social media customer interactions manually.

Related content

Follow Telecom Asia Sport!
Comments
No Comments Yet! Be the first to share what you think!
This website uses cookies
This provides customers with a personalized experience and increases the efficiency of visiting the site, allowing us to provide the most efficient service. By using the website and accepting the terms of the policy, you consent to the use of cookies in accordance with the terms of this policy.