Huawei integrates eSpace with SAP CRM

NetworksAsia staff
03 Jun 2014
00:00

Huawei has introduced eSpace Contact Center solutions for enterprise customers, which are certified for SAP Customer Relationship Management (SAP CRM).

The eSpace Contact Center empowers customers to move toward a customer contact center architecture, offering sales, marketing, and service information and insights and providing high-quality customer experiences, enhanced customer interaction, and more efficient service.

The SAP Integration and Certification Center (SAP ICC) has certified that eSpace Contact Center V2 integrates with SAP CRM and the Huawei contact center platform, providing a multi-channel access gateway to interactive channels for customers, including voice, Web, and SMS

Huawei's eSpace Contact Center offers web-based customer services that incorporate a portfolio of collaborative applications, such as social media, remote desktop, whiteboard, file transfer, and annotation.

Huawei made its contact center sector debut in 1993. Working with SAP, Huawei seeks to develop integrated solutions that will help address the changing needs of enterprises and industries in the continuously evolving ICT landscape.

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