Idea customers stage protest over mobile outage

telecomasia.net

An outage of Idea Cellular's mobile services in an Indian state led to a demonstration in Vyttila and outrage on social media.

Many Idea mobile users in the state of Kerala lost the ability to make or receive calls or messages for 4 and a half hours on Saturday, the Economic Times reported.

A crowd of Idea users convened at the Idea showroom in Vyttila to protest the outage, and police arrived as a protective measure.

Many consumers also took to social media to complain, starting the hashtag #noidea and sharing complaints and internet memes.

An Idea spokesperson blamed the connectivity problems on a power outage, and apologised to customers for the inconvenience.

By way of compensation, the company has extended free local/STD calls of 100 minutes, valid for 48 hours starting from Sunday at midnight.

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