Investments in cloud, customer care: IDC

Investments in cloud, customer care: IDC

Staff Writer  |   December 14, 2009

IDC predicts that the information and communications technology (ICT) spending and growth in Asia/Pacific excluding Japan (APEJ) will reach $184 billion in 2010 with a 7.7% growth over this year.
IDC predicts the lion's share to come from India and China, although all countries are expected to experience varying degrees of growth on the back of a dismal 2009.
"Whilst budgets are still tight, and the buying patterns may have changed irrevocably from what the ICT industry has been accustomed to, the fact remains that there is cautious optimism in the market with some interesting pockets of surprising growth," said Simon Piff, head of Asia/Pacific Predictions Committee for 2010.
"The net result of the economic slow down has been an overarching change in how and why companies make new technology investments. Most notably, the key areas of focus going forward will be in customer care, client retention and wallet-share growth enabling technologies. Additionally, IDC foresees projects that generate immediate ROI and tangible improvements in managerial and operational efficiencies will continue to be the projects that garner quick corporate ‘buy-in’," Simon continues.
At the same time, the areas that IDC believes will be key enabling technologies for 2010 are not necessarily new technologies as much as they are a more mature and robust implementation of technologies that have been available for a while already. Cloud Computing, last year’s focus area, will move from being an amorphous buzz word to a more tactile reality as service providers come to grips with the challenges of providing public cloud and organizations realize the flexibility that implementing a cloud infrastructure internally can provide. 



دردشة سعودية
شات سعودي
شات صوتي
دردشة صوتية
شات كتابي
دردشة أغراب
دردشة اغراب/a>
شات اغراب
شبكة اغراب
دردشة صوتيه
شات صوتي
شات كتابي
شات اغراب الكتابي
شات اغراب الصوتي
شاتات كتابية
شاتات صوتية
دردشات كتابية
دردشات صوتية
شاتات صوتية
دردشة بنات
شاتات صوتية
شاتات كتابية
شات كتابي شات صوتي
توام روحي
توام روحي الصوتي
شاتات خليجية
شاتات عربيه
شاتات سعودية
شاتات بحرينية
شاتات يمنية
شاتات اماراتية
شاتات كتابية
شاتات كويتية
شاتات عراقية
شاتات قطرية
شاتات عمانية
شات كتابي شامي
شات كتابي اردني
شات كتابي لبناني
شات كتابي سوري
شات كتابي فلسطيني
شات كتابي مصري
شات كتابي مغربي
شات كتابي سوداني
شات كتابي ليبي
شات كتابي جزائري
شات صوتي خليجي
شات صوتي سعودي
شات صوتي عربي
شات صوتي كويتي
شات صوتي بحريني
شات صوتي عراقي
شات صوتي يمني
شات صوتي قطري
شات صوتي اماراتي
شات صوتي عماني
دردشة كتابية خليجية
دردشة كتابية سعودية
دردشة كتابية عربية
دردشة كتابية كويتية
دردشة كتابية عراقية
دردشة كتابية قطرية
دردشة كتابية عمانية
دردشة كتابية بحرينية
دردشة كتابية يمنية
دردشة كتابية اماراتية
دردشة بنات صوتيه
وناسه كام
دردشة سكايب
توام روحي الصوتي
شبكة خرفنه مول
مقاطع صرقعه
مقاطع مضحكة
خيالية كام

Tell Us What You Think

Add comment

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <a> <p> <span> <div> <h1> <h2> <h3> <h4> <h5> <h6> <img> <img /> <map> <area> <hr> <br> <br /> <ul> <ol> <li> <dl> <dt> <dd> <table> <tr> <td> <em> <b> <u> <i> <strong> <font> <del> <ins> <sub> <sup> <quote> <blockquote> <pre> <address> <code> <cite> <embed> <object> <strike> <caption>
  • Lines and paragraphs break automatically.
  • Use <!--pagebreak--> to create page breaks.

More information about formatting options

Video from Telecom Channel

Out with big bang — in with gradual migration
Orange Business Services' Eric Haissaguerre says gone are the days of handing over entire projects for outsourcing. As firms mature, they want shorter-term selective outtasking, often with co-management

Frontpage Content by Category

Industry experts put their heads together and stick their necks out to call the big trends for 2010
As 2009 draws to a close, take a look at some of the top 20 stories that our readers clicked most during the year


As Google is told to obey the law
Google vs China: the first week
4G, Indonesia, Wimax licenses, Telkom, Indosat, Internux, First Media, Jasnita, Berca, Indonesian Wimax Consortium
Operators must improve network planning and service integration
The best RA tool is the professional’s mindset
Service providers must address three cloud computing services issues if enterprise customers are going to adopt the new model. The TM Forum wants to help.


The company has hired a banker from Goldman Sachs and looks to be in a more acquisitive mode
Simplify roaming plans – but operators first need access to and control of vital user data that empower subscribers to personalize and control mobile data usage and service


Help you save more, study says
To take CEO post of mobile VAS firm?