JDSU has introduced TrueSpeed VNF, a solution capable of assessing customer quality of experience in a virtualized computing environment.
TrueSpeed VNF helps service providers resolve customer complaints about poor network performance. The virtualized network function (VNF) software can be deployed anywhere network operators and enterprises have computing resources in the network and is interoperable with JDSU’s StrataSync-enabled T-BERD/MTS handheld network test instruments.
TrueSpeed VNF delivers service provider workforce efficiency benefits, including reduction in service call times, reduction in dispatches and increased testing flexibility. Service provider adoption of TrueSpeed VNF drives up to a 40% reduction in customer services costs.
The solution provides RFC 6349 compliance that enables customer care technicians to accurately evaluate the customer experience without dispatching a field technician or dedicated test equipment.
It enables network technicians responsible for metro and core networks to test network performance across their area of responsibility to ensure high-quality service delivery through automated evaluation of performance between various internet points of presence (POP), data centers, and network handoffs. Operators can leverage their installed base of commercial-off-the-shelf (COTS) server resources to quickly evaluate the customer experience and provide actionable information.
TrueSpeed VNF also allows field network technicians using JDSU’s T-BERD/MTS network test instruments to use TrueSpeed VNF as the far-end for their RFC 6349-compliant tests without a second device or technician, making the qualification of throughput performance and service activation faster, easier and less expensive.