Managing the customer experience

hybris

Faced with increasingly sophisticated subscriber behaviours, the operational focus for telcos has shifted from the network to customer-centricity. Today’s imperative is to manage multiple sales and communication channels on a single platform. It’s the only approach for making customer experiences more exciting, more relevant, and more compelling. Managing the customer experience generates the competitive advantage - driving increased revenue, lower costs, and greater customer loyalty.

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Commentary

Bringing order to big-data chaos

Darren Tan and Damilola Ojo / Delta Partners

For telcos, developing big data capabilities is a journey, not a sprint

Darren Tan and Damilola Ojo / Delta Partners

For telcos, developing big data capabilities is a journey, not a sprint

Adrian Ho/ Ovum

The company is working on smart city concepts with Indonesia and Taiwan