NetCracker drives major program for US player

Staff writer
05 Feb 2015

Bright House Networks has completed the first phase of a large-scale, multi-phase BSS and customer experience transformation program with support from NetCracker Technology.

This program encompasses billing system consolidation and replacement, new CRM and e-commerce implementations, as well as a large managed services relationship.

Bright House Networks provides pay-TV, high-speed data, Ethernet and voice services to residential and commercial customers in the US.

The primary focus of the program was on implementing integrated billing, CRM and e-commerce capabilities that could standardize its customer experience across markets, improve sales, reduce agent training time and enable continuous business improvement.

Another focus is a migration program that would consolidate its legacy billing environment onto a single platform.

Third is a flexible operational model that would streamline operations, reduce costs and accelerate time-to-market for new consumer and SMB offerings.

In Phase 1, NetCracker worked with Bright House Networks to consolidate third-party legacy billing systems across six markets onto the NetCracker Revenue Management solution. Bright House Networks also launched a new NetCracker residential CRM platform, making the migration easier for care and operational personnel.

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