Nokia Networks is launching OSS as a Service, enabling operators to shift capital expenditure to operational expenditure for greater predictability as well as lower cost.
Two OSS tools are being offered as a service — Nokia Performance Manager to help operators manage the performance and capacity of 2G, 3G and LTE networks, and Nokia Service Quality Manager which gives operators real-time view of service quality across mobile broadband and IT networks.
OSS as a Service provides greater business agility with deployment in just a few weeks.
Hosted by Nokia Networks, the tools are supported by expertise from its Global Delivery Centers to help operators evolve their network and service operations.
“Software as a Service models are used widely in the IT industry, but in the telco market most operators still buy software solutions as an upfront investment. We are first to offer telco OSS software and related expertise as a service under our Managed Services banner,” said Amit Dhingra, head of Managed Services at Nokia Networks.
Also, Nokia Networks and Telenor have taken down the average length of the latter’s network-related customer care calls from 11 to 8 minutes, which was achieved through the Reporting Suite for Customer Care, part of the Nokia Performance Manager.